We have a 30-day return policy, which means you have 30 days after ordering or receiving your item to request a return. Whichever is longer.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you must contact us at firstname.lastname@example.org. If your return meets requirements, we’ll send you a RMA number and a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return, or without a RMA number will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and shipping issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, software (design disks or packs, embroidery programs, and machine upgrades), custom products (such as inserts, cabinets and furniture, extension tables or personalized items), used or refurbished products, items purchased using Synchrony Financing (Sewing and more, Bernina) or any item not containing all original packaging including UPC, shipping foam, manuals and included accessories. Please get in touch if you have questions or concerns about your specific item. It is always best to reach out to us before making your purchase.
Unfortunately, we cannot accept returns on gift cards or purchases made with a gift card.
SAVE Stores offers a 60 day exchange. SAVE STORES will guarantee your initial full purchase amount towards the purchase of any new sewing machine, serger, or vacuum cleaner, of equal or greater value, within 60 days of initial purchase. The exchanged item must include all original packaging, accessories, and any additional bundle items to receive full credit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. All items sent with FREE shipping will have the shipping charge subtracted from the refund amount; as well as the retail price of all items included with purchase that are non-returnable. ie. Designs, software, inserts, etc. Please remember it can take some time for your bank or credit card company to process and post the refund.